Privacy policy

Last updated: 01-09-2026

Oro Jewels B.V.
Prinsengracht 769A
1017 JZ Amsterdam
The Netherlands
info@oro-jewels.com

Privacy policy

1. Information we collect

When you visit our website, place an order or contact us, we may collect information such as your name, email address, phone number, billing and shipping details, payment and order information, and information you provide to us.

We may also collect technical information about your use of our website, such as your IP address, browser, device information and information about how you use our website.

2. How we use your information

We use your information to:

  • Process and deliver your orders
  • Process payments, returns and refunds
  • Provide customer service
  • Communicate with you about your orders and, where permitted, our products and services
  • Improve our website and services
  • Analyse website and marketing performance
  • Prevent fraud and protect our website
  • Comply with legal obligations

3. Sharing your information

We may share your information with trusted third-party service providers where necessary to operate our business and provide our services. This may include providers of e-commerce, payment, delivery, customer communication, analytics, advertising and website services.

We do not sell your personal information.

4. Marketing

If you have subscribed to our marketing communications, we may use your contact details to send you information about our products, collections and promotions.

You can unsubscribe at any time using the unsubscribe link in our emails.

5. Cookies and similar technologies

We use cookies, pixels and similar technologies to operate our website, remember your preferences, analyse website usage and measure and improve our marketing.

Where required by law, we ask for your consent before using non-essential cookies and similar technologies.

For more information, please see the Cookie Policy below.

6. Your rights

Depending on applicable law, you may have the right to access, correct or delete your personal information, restrict or object to certain processing, request data portability, and withdraw consent where processing is based on consent.

To exercise your rights, please contact us at info@oro-jewels.com.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

7. Data retention

We keep your personal information only for as long as necessary for the purposes described in this policy or as required by law.

8. Changes to this policy

We may update this Privacy & Cookie Policy from time to time. The latest version will always be available on this page.

Cookie policy

1. What are cookies?

Cookies are small text files stored on your device when you visit our website. We also use similar technologies, such as pixels and tags.

2. How we use cookies

We use cookies and similar technologies for:

  • Necessary purposes: to operate our website and provide essential features such as shopping cart and checkout.
  • Analytics: to understand how visitors use our website and improve our services.
  • Marketing: to measure advertising performance and provide more relevant advertising.

Non-essential cookies and similar technologies are only used where the required consent has been provided.

3. Your cookie preferences

When you visit our website, you can choose which categories of cookies you accept through our cookie banner.

You can change or withdraw your preferences at any time through our cookie settings.

4. Third parties

Some cookies and similar technologies may be provided by third parties that help us with analytics, advertising and other website services.

5. Contact

If you have any questions about this Privacy & Cookie Policy, please contact:

Oro Jewels B.V.
Prinsengracht 769A
1017 JZ Amsterdam
The Netherlands
info@oro-jewels.com